I have not
received my order.
LabelGames.com provides several
handling options for our customers' selection;
USA
Ground delivery is 3-5 business days
USA 2-Day
delivery is 2 business days
USA Overnight delivery is
1 business day
USA PO Boxes Delivery is 3-5 business
days
International Economy delivery is 3-5 business
days
APO/FPO delivery to a military center is 2-5
business days
Occasionally due to carrier delays,
delivery can take longer. Keep in mind that in some
cases, the authorization process can take up to 24 hours
before your order is shipped. Please
Contact Us if you
do not receive your package by the expected time of
delivery so we can help to retrieve your
order.
My items are faulty or have been
damaged in transit.
Please
Contact Us for an
RMA# (Return Authorization Number). We will email or
give you the return instructions. As soon as we receive
the defective item, we will either send a replacement or
refund your card.
Billing Process
In
most cases we do not bill your account until your order
ships. However, we do verify the information and there
is a temporary authorization hold placed on your account
for all order attempts to verify that the information
provided is accurate and that funds are available.
During peak holiday times, you may be billed the day
before your order ships to guarantee that your order is
processed and shipped as quickly as
possible.
Pre-Owned Items.
Please note
that pre-owned items are guaranteed to work but many do
not include a box or instruction manual.
When
is a title released?
If the title is not listed
on the site then we do not have any information
regarding that item. We add titles to our site as soon
as we receive information from the manufacturer. Please
note the manufacturer provides any changes made to the
release date to us. We will ship the pre-release items
on the release date.
International
Customers
If you have any questions about placing
an international order, visit our
International
Help Sections. Please do not hesitate to contact us
if you have any further questions.
I have
ordered the wrong product or the wrong platform.
Please contact us to receive an RMA#(Return
Authorization Number). We will e-mail or give you return
instructions for the unopened item. Once the item is
scanned into our warehouse, we will be able to refund
your card.
I have received duplicates in my
order.
Please contact us to receive an
RMA#(Return Authorization Number). We will e-mail or
give you return instructions for the unopened duplicate
item.
Do you carry this game?
If the
product you are looking for is not listed on our site
then we are either out of stock on the item or we do not
carry the item.
Contact
Us
Our Customer Service Team is dedicated to
serving you. We can assist you with helpful answers to
the questions you may have. We want to make your
shopping experience at LabelGames.com unique and
enjoyable.
Please let us know how we can serve you!
You can contact us at:
E-Mail
Cancellations
Other
(please specify in the subject heading if
possible)
Hours of Operation
Monday -
Friday 8:00am - 9:00pm (EST)
Saturday - Sunday 8:00am
- 8:00pm (EST)Main Phone Number:
Call
1.508.521-9315 from
inside the USA (Domestic rates apply)
001.508.521-9315 from
outside the USA (International rates apply)
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